Shipping policy
Delivery Areas
852 Catering Ltd currently delivers within mainland United Kingdom only. We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man, or any international destinations.
Orders can only be delivered to addresses within our designated delivery areas.
Delivery Charges
Delivery charges are calculated at checkout and displayed before payment is completed.
Order Processing
Orders are processed after payment has been successfully authorised.
Due to the perishable nature of our products, orders may enter preparation shortly after being placed. Once an order has entered production or has been dispatched, it cannot be changed or cancelled.
Delivery Dates
Customers may select from the available delivery dates shown during checkout.
While we make every effort to ensure orders arrive on the requested delivery date, all delivery dates and times are estimates and cannot be guaranteed.
Customer Responsibilities
Customers are responsible for ensuring that all delivery information provided is accurate and complete, including:
- Recipient name
- Delivery address
- Contact telephone number
- Any necessary delivery instructions
852 Catering Ltd shall not be responsible for delays, failed deliveries, or additional costs resulting from inaccurate or incomplete information provided by the customer.
Failed Deliveries
If delivery cannot be completed because:
- The delivery address is incorrect;
- Access to the property is unavailable;
- No recipient is available to receive the order where required; or
- Incorrect delivery information has been supplied,
the order may be returned, disposed of, or redelivered at an additional charge. Due to food safety requirements, perishable products cannot be resold or reused once they have entered the delivery network.
Delivery Delays
We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Traffic disruptions
- Courier service interruptions
- Industrial action
- Mechanical failures
- Other unforeseen events
Where possible, we will keep customers informed of significant delays.
Risk and Ownership
Risk in the products passes to the customer upon delivery to the delivery address provided during checkout.
Ownership of the products transfers to the customer once full payment has been received.
Damaged, Missing or Incorrect Orders
Customers should inspect their order immediately upon delivery.
If any items are damaged, spoiled, missing, or incorrect, customers must contact us within 8 hours of delivery and provide photographs where requested.
We will investigate all claims and, where appropriate, offer a replacement, refund, or other suitable resolution in accordance with your statutory rights.
Claims reported after 8 hours may not be eligible for compensation, as we cannot verify the condition of perishable goods after this period.
Returns
Due to the perishable nature of our products, we do not accept returns unless the products are faulty, damaged, or not as described.
This policy does not affect your statutory rights under applicable UK consumer protection laws.
Contact Us
If you have any questions regarding shipping or delivery, please contact us using the contact details provided on our website.