Terms of service

Last updated: June 2026

Overview

This website is operated by 852 Catering Ltd. Throughout the site, the terms "we", "us" and "our" refer to 852 Catering Ltd.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service, along with our Shipping Policy and Return & Refund Policy.

If you do not agree to these terms, you should not use this website or purchase our products.

Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

Products

We specialise in the sale of perishable food products, including handmade Hong Kong cuisine.

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.

Due to the nature of our products, slight variations in appearance, packaging, or portion size may occur.

Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion, including where payment cannot be processed, fraud is suspected, or delivery details are incorrect.

Your order is only confirmed once payment has been successfully authorised and acceptance has been issued by us.

Pricing and Payment

All prices are shown in GBP (£) and include applicable taxes unless stated otherwise.

Payment must be made in full at the time of ordering. Orders will not be processed until payment has been authorised.

We reserve the right to correct pricing errors at any time.

Delivery

Delivery is available to mainland United Kingdom only.

Delivery dates are automatically calculated and shown at checkout. All delivery dates and times are estimates only and cannot be guaranteed.

We are not responsible for delays caused by courier services or events outside our reasonable control.

Risk and Ownership

Risk in the products passes to the customer upon delivery to the delivery address provided at checkout.

Ownership of the products transfers to the customer once full payment has been received.

Returns and Refunds

Due to the perishable nature of our products, we do not accept returns.

Refunds or replacements are only offered in accordance with our Return & Refund Policy.

Consumer Cancellation Rights

Due to the perishable nature of our products, orders are not eligible for the standard 14-day cancellation period under UK consumer law.

Customer Responsibilities

Customers are responsible for providing accurate delivery information. We are not responsible for failed deliveries or losses caused by incorrect details.

Intellectual Property

All content on this website is owned by 852 Catering Ltd and may not be copied or used without permission.

Limitation of Liability

We are not liable for indirect or consequential losses, including loss of profit, income, or data.

Nothing excludes liability for death or personal injury caused by negligence or other liability that cannot be excluded under UK law.

WhatsApp Communications

Where you have provided your mobile number and consented to receive communications via WhatsApp, we may use WhatsApp to send you:

  • Transactional messages — including order confirmations, delivery updates, and invoice notifications, which may be sent without separate marketing consent as they relate directly to your order.
  • Marketing messages — including promotions, new products, and event offers, which will only be sent where you have given explicit prior consent.

You may opt out of WhatsApp marketing communications at any time by replying STOP to any marketing message or by contacting us directly. Opting out of marketing messages will not affect transactional communications related to active orders.

We do not share your WhatsApp number or message content with third parties except where required by law. Message history is retained in accordance with our Privacy Policy and applicable data protection law, including UK GDPR and PECR.

We are not affiliated with WhatsApp Inc. or Meta Platforms, Inc. Use of WhatsApp is subject to WhatsApp's own Terms of Service and Privacy Policy.

Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on this page with an updated effective date. Your continued use of this website or purchase of our products following any changes constitutes your acceptance of the revised Terms.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms and courier services. These links are provided for your convenience only. We have no control over the content or practices of those sites and accept no responsibility or liability for them. Accessing any third-party site is at your own risk.

Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from these Terms and shall not affect the validity or enforceability of the remaining provisions.

Entire Agreement

These Terms of Service, together with our Shipping Policy and Return & Refund Policy, constitute the entire agreement between you and 852 Catering Ltd in relation to your use of this website and the purchase of our products. They supersede all prior agreements, representations, or understandings between us.

Contact

If you have any questions about these Terms of Service or our WhatsApp communications, please contact us using the contact details provided on our website.