Terms of service

Overview

This website is operated by 852 Catering Ltd. Throughout the site, the terms “we”, “us” and “our” refer to 852 Catering Ltd.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service, along with our Shipping Policy and Return & Refund Policy.

If you do not agree to these terms, you should not use this website or purchase our products.

Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

Products

We specialise in the sale of perishable food products, including handmade Hong Kong cuisine.

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.

Due to the nature of our products, slight variations in appearance, packaging, or portion size may occur.

Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion, including where payment cannot be processed, fraud is suspected, or delivery details are incorrect.

Your order is only confirmed once payment has been successfully authorised and acceptance has been issued by us.

Pricing and Payment

All prices are shown in GBP (£) and include applicable taxes unless stated otherwise.

Payment must be made in full at the time of ordering. Orders will not be processed until payment has been authorised.

We reserve the right to correct pricing errors at any time.

Delivery

Delivery is available to mainland United Kingdom only.

Delivery dates are automatically calculated and shown at checkout. All delivery dates and times are estimates only and cannot be guaranteed.

We are not responsible for delays caused by courier services or events outside our reasonable control.

Risk and Ownership

Risk in the products passes to the customer upon delivery to the delivery address provided at checkout.

Ownership of the products transfers to the customer once full payment has been received.

Returns and Refunds

Due to the perishable nature of our products, we do not accept returns.

Refunds or replacements are only offered in accordance with our Return & Refund Policy.

Consumer Cancellation Rights

Due to the perishable nature of our products, orders are not eligible for the standard 14-day cancellation period under UK consumer law.

Customer Responsibilities

Customers are responsible for providing accurate delivery information. We are not responsible for failed deliveries or losses caused by incorrect details.

Intellectual Property

All content on this website is owned by 852 Catering Ltd and may not be copied or used without permission.

Limitation of Liability

We are not liable for indirect or consequential losses, including loss of profit, income, or data.

Nothing excludes liability for death or personal injury caused by negligence or other liability that cannot be excluded under UK law.

Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

Contact

If you have any questions about these Terms of Service, please contact us using the contact details provided on our website.