Shipping policy

Delivery Areas

We currently deliver to mainland United Kingdom only.

We do not deliver to Northern Ireland, the Channel Islands, Isle of Man, or international destinations.

Delivery Charges

Delivery charges are shown at checkout before payment is completed.

Order Processing

Orders are processed once payment has been authorised. As our products are freshly prepared, orders may enter production shortly after ordering.

Once in production or dispatched, orders cannot be changed or cancelled.

Delivery Dates

Delivery dates are automatically calculated and shown at checkout. All delivery dates and times are estimates only and cannot be guaranteed.

Customer Responsibility

Customers must ensure all delivery information is accurate. We are not responsible for delays or losses caused by incorrect information.

Failed Deliveries

If delivery fails due to incorrect address, lack of access, or no recipient where required, the order may be disposed of due to food safety requirements. No refund will be issued in such cases.

Delivery Delays

We are not liable for delays caused by courier services or events outside our control.

Risk

Risk in the products passes to the customer upon delivery to the delivery address provided at checkout.

Damaged or Missing Items

Any issues must be reported within 4 hours of delivery with supporting photos where applicable.

Contact Us

If you have any questions regarding shipping or delivery, please contact us using the contact details provided on our website.